Shipping Policy

Shipping Information

At HOMCOM Shop, we strive to deliver your chosen furniture pieces to your doorstep efficiently and securely. Here’s what you need to know about our shipping process:

Order Processing Time

All orders are processed within 1-2 business days after payment confirmation. You will receive an email notification once your order has been shipped.

Shipping Methods & Delivery Time

We offer two convenient shipping options to meet your needs:

• Standard Shipping: Shipped via DHL or FedEx. Delivery within 10-15 business days after shipment. Shipping fee: $12.95.
• Free Shipping: Available for orders over $50, shipped via EMS. Delivery within 15-25 business days after shipment.

Please note: We ship globally but currently exclude Asia and certain remote areas due to logistical constraints.

Returns & Exchanges Policy

Your satisfaction is our priority. If you are not completely happy with your purchase, we offer a straightforward returns and exchanges process within 15 days of receiving your item(s).

How to Initiate a Return or Exchange

Follow these simple steps to request a return or exchange:

1. Contact our customer service team at [email protected] within 15 days of receiving your order. Include your order number and reason for return or exchange.
2. We will email you a Return Authorization Number and instructions within 2 business days.
3. Securely pack the item in its original packaging (unused, unassembled, with all tags attached).
4. Ship the item back to us using a trackable shipping method.
5. Once we receive and inspect the return, we will process your refund or exchange.

Return Shipping Costs

• Returns due to our error (e.g., wrong item shipped, defective product): We cover return shipping costs.
• Returns for other reasons: Customers are responsible for return shipping fees.

Refund Processing

After we receive and inspect your returned item:

• Refunds are processed within 5-7 business days.
• The refund will be credited to your original payment method (Visa, MasterCard, JCB, or PayPal).
• Please allow an additional 3-10 business days for your bank or credit card company to process the refund.

Note: Original shipping fees are non-refundable unless the return is due to our error.

Exchange Processing

• Replacement items are shipped once we receive the returned product.
• Standard shipping fees apply for the new item unless the exchange is due to our error.
• Tracking information will be provided for your replacement shipment.

Non-Returnable Items

For health and safety reasons, we cannot accept returns or exchanges on the following products:

• Sofa Beds (due to upholstery concerns)
• Any furniture that has been assembled, used, or damaged after delivery
• Items not in their original packaging
• Clearance or final sale items (marked as such)