At HOMCOM Shop, we stand behind the quality of our furniture and want you to be completely satisfied with your purchase. We’ve created this straightforward returns and exchanges policy to ensure a hassle-free experience if your item doesn’t meet your expectations.

Return & Exchange Timeframe

We accept returns and exchanges within 15 days of you receiving your item(s). Please note that all returned products must be in original condition – unused, unassembled, and in their original packaging with all tags attached.

How to Initiate a Return or Exchange

Follow these simple steps to request a return or exchange:

  1. Contact our customer service team at [email protected] within 15 days of receiving your order
  2. Provide your order number and details about the reason for return or exchange
  3. We will email you a Return Authorization Number and instructions within 2 business days
  4. Securely pack the item in its original packaging
  5. Ship the item back to us using a trackable shipping method
  6. Once we receive and inspect your return, we’ll process your refund or exchange

Important: Without a Return Authorization Number, we cannot process your return. Please wait for this number before shipping any items back to us.

Return Shipping Costs

For returns due to our error (wrong item shipped, defective item, etc.), we will cover return shipping costs. For returns for other reasons, customers are responsible for return shipping fees.

Refund Processing

Once we receive your returned item:

  • Refunds will be processed within 5-7 business days after we receive and inspect the returned item
  • Your refund will be credited to your original payment method
  • Please allow additional time for your bank or credit card company to process the refund (typically 3-10 business days)
  • Note that original shipping fees are non-refundable unless the return is due to our error

Exchange Processing

If you’re exchanging an item:

  • We will ship your replacement item once we receive the returned product
  • Standard shipping fees apply for the new item unless the exchange is due to our error
  • You will receive tracking information for your replacement shipment

Non-Returnable Items

For health and safety reasons, we cannot accept returns or exchanges on the following products:

  • Sofa Beds (due to upholstery concerns)
  • Any furniture that has been assembled, used, or damaged after delivery
  • Items not in their original packaging
  • Clearance or final sale items (will be marked as such)

Return Request Email Template

Use this template when contacting us about a return or exchange:

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear HOMCOM Shop Customer Service,

I would like to request a [return/exchange] for my recent order.

Order Number: [Your order number]
Product Name: [Product name]
Reason for Return/Exchange: [Please describe briefly]

Please send me the Return Authorization Number and further instructions.

Thank you,
[Your Full Name]
[Your Email Address]
[Your Phone Number]

Need Help?

Our customer service team is here to assist you with any questions about returns or exchanges.

Email: [email protected]
Response Time: Within 2 business days

HOMCOM Shop
3040 17th Street, Boulder, US 80304

We appreciate your trust in HOMCOM Shop for your home furniture needs. Our policies are designed to ensure your complete satisfaction as we help you create your dream home.